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Privacy Policy



Privacy Statement - May 2018

At SANZA we value the trust that our customers place with us and take the privacy of your personal information very seriously.

We promise

- To keep your data safe and private.
- Not to sell your data.
- To make it easy for you to manage and review your marketing choices at any time.
- To delete your data if it is no longer required.

By browsing or using our website you agree to this policy governing the use of the website. If you do not accept this policy then you must not use our website.

How we use your Information
Your name and contact details

- To deliver your orders.
- Send order updates by text, e-mail or by telephone.
- Sending you information by e-mail about our products and services – we will only send you this with your consent.
- For fraud prevention.
- For customer service and product support.

Your payment information

- We do not store credit card details on our servers these are processed directly by the credit card processing company Sage Pay Europe Limited on their secure payment system.

Your contact history with us

- For customer service and support.

Purchase history and saved items

- What you’ve bought and what you’ve stored in your basket for another time.
- To provide customer service, support and to deal with returns.

Information about the devices you use on our website

Information you give us when you browse our website, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
To prevent and detect fraud against either you or SANZA and to meet our legal obligations about looking after your data.

Sharing your information

We will not sell or rent your personal data to a third party – including your name, address, email address.

However, in order to fulfil your order or service we will share it with:
- Payment service providers and delivery companies.
- We may need to share it with law enforcement and fraud prevention agencies.
- We may share it with professional service providers, such as marketing agencies or website hosts who help us run our business.

Marketing messages

We will only send you marketing messages if you consent for us to do so. This will be in the form of fortnightly newsletter emails about news, events, special offers and new products that may interest you.

You can stop receiving marketing messages from us at any time.

You can do this:
- By clicking on the ‘unsubscribe’ link in any newsletter email
- By e-mailing newsletter@sanza.co.uk
- By managing your account preferences here

Stopping marketing messages will not stop communications in regards to orders or customer related issues.

Online Advertising

Like many online sellers we also engage in online advertising. We target SANZA banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (‘Google’). This is an effective tool for evaluating and marketing our website. Google Analytics uses cookies. The information generated by the cookie about your use of this website, including the abbreviated IP address, is sent to Google for storage.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage.

Google may also forward this information to third parties if this is required by law or if third parties process this data on behalf of Google.

Under no circumstances will Google associate the IP address with other Google data.

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking this link. This will set an opt-out cookie which will prevent your data from being recorded when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

For Google Analytics terms of use please visit https://www.google.com/analytics/terms/gb.html

Google remarketing

This website uses the remarketing function of Google Inc. (‘Google’). The purpose of this function is to present interest-based advertisements to visitors to the website as part of the Google advertising network. The visitor's browser stores cookies that enable recognition of the visitor when visiting websites that belong to Google's advertising network. These pages can then present advertisements to the visitor relating to content previously accessed by the visitor on websites that use Google's remarketing function.

If you do not wish to use Google's remarketing function, you can generally deactivate it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google Remarketing and Google's privacy statement, please visit: http://www.google.com/privacy/ads/.

Your Information
We will keep your information for as long as you have an account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide product related services.

And if required to meet legal, tax or regulatory requirements, resolve disputes, prevent fraud, or enforce our terms and conditions.

Your rights
- The right to be informed about how your personal information is being used.
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages and withdraw consent for other consent-based processing at any time.
- The right to request that we transfer or port elements of your data either to you or another service provider.
- The right to complain to your data protection regulator — the Information Commissioner’s Office.


Cookies

We use cookies on our website. For more information on cookies and how to remove them please see our cookie policy www.sanza.co.uk/cookies.asp


Change to our Privacy Statement
If significant changes are made to this statement than we will make that clear on our website or by e-mailing you so that you are able to review the changes before you continue to receive marketing messages from us.


How to Contact Us

If you want to exercise your rights, make a complaint, or just have questions regarding the privacy statement then please contact us by e-mailing info@sanza.co.uk or by writing to us at:

SANZA
19 Riverwalk Business Park
Riverwalk Rd
Enfield
EN3 7QN

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern https://ico.org.uk/concerns/