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Delivery Information

When can I expect my Order ?
You will be provided with an estimated delivery date at checkout.

Your delivery date will depend on the selected type of service and your location.

We limit the number of daily numbers we send out to our daily packing capacity and the next available delivery date will reflect how busy we are.

Delivery Types
To work out the weight of an order, we increase the actual weight of the goods by 20% to allow for the weight of additional packaging.

Orders over £50 will need to be sent by courier service, as it is much more reliable service and less likely to go missing.

To make smaller orders more affordable we use Royal Mail for lighter packages, and simply pass this charge on at cost.

A) Royal Mail - Large Letters < 750g / Fits within Royal Mail Large Letter dimensions

Delivery ZoneBasic RateTime FrameDelivery Type
UK Tracked 24£3.201 - 2 DaysRoyal Mail
UK Tracked 48£2.752 - 3 DaysRoyal Mail

B) Royal Mail - Parcels < 2kg / Total < £50

Delivery ZoneBasic RateTime FrameDelivery Type
UK Tracked 24£4.701 - 2 DaysRoyal Mail
UK Tracked 48£4.102 - 3 DaysRoyal Mail

C) Courier Service - Over 2kgs / Glass and Gift Wrapped items / Total > £50

Please read the Delivery Info section below for delivery times and procedures.

Orders containing glass, fragile items or a giftwrapping service are automatically and compulsorily placed with this courier service.

Delivery ZoneBasic RateXtra Weight CostsTime FrameCourier
UK (excluding NI, Islands and Scottish Highlands)£6.500.00 per kg over 20kg1 - 3 DaysAPC
UK - Channel Islands£21.6013.90 per 15kg over 15kg2 - 4 DaysAPC
UK - Isle of Wight£17.860.45 per kg over 20kg1 - 3 DaysAPC
UK - Isles of Scilly£6.500.27 per kg over 20kg2 - 4 DaysAPC
UK - Northern Ireland£18.5010.80 per 15kg over 15kg2 - 7 DaysAPC
UK - Scottish Highlands / Northern Scotland£19.870.27 per kg over 20kg2 - 4 DaysAPC
UK - Scottish Islands£19.870.27 per kg over 20kg2 - 7 DaysAPC

Customers should ensure they select the correct delivery zone when placing orders. SANZA reserve the right to charge the correct amount should customers select the incorrect delivery zone.

UK Mainland postcodes with a longer delivery service

There are some areas within the UK that take longer. These include:
  • Northern Ireland
  • Channel Islands
  • Isles of Scilly
  • Areas classified by our courier as Scottish Highlands, Scottish Islands and other northern Scottish areas detailed below
AreaPostcodesEstimated Delivery Time
AberdeenAB39 to AB402 - 4 days
AberdeenAB46 to AB512 - 4 days
DundeeDD8 to DD92 - 4 days

Click here for a full list of UK post codes with service restrictions

Can I place an order for collection?
YES, customers are welcome to collect their orders from us, however because our Warehouse is not really set up for browsing products, we ask that customers place an order online first, and then call us on 0208 804 1458 to arrange a collection time. There is no option to remove delivery costs when placing an order, so we will manually remove the delivery charge from orders at the time of processing payment. If you would like to pay for your order with cash, please take the order through to the payment page, and then give us a call to inform of us of the order you would like to collect.

What happens if my Courier order doesn't turn up?
At the time of despatch (usually 5pm), Customers are emailed a courier reference number, a website address for tracking and a customer service telephone number. This allows you to track progress of your parcel.

If you are experiencing problems with a courier delivery, please contact the courier first as they are the ones who will have the package and should be able to provide the best information. Likewise customers are better at relaying directions for lost drivers and premises descriptions.

If you still have any difficulties, please contact us immediately on 0208 804 1458 so we can attempt to rectify the situation. Remember – the sooner we know about any problem, the more likely we can solve it. For insurance purposes any problems must be reported within 7 days of despatch.

What happens if my Royal Mail order doesn't turn up?
If your package has not arrived and no collection card has been received, please check with your local sorting office to see if there are any undelivered packages for the relevant address.

If, after 3 weeks any packages remain undelivered they will be returned to us. In this case we will contact you and arrange for the package to be sent out again.

Please note that any order going outside of the UK is placed at the buyer's own risk, as we are not liable to claim back anything that is lost or delayed by foreign postal services.
Please note that we have no tracking on our Royal Mail orders, and cannot guarantee delivery within a certain time frame.

What couriers do you use?
All our courier UK Mainland orders are shipped using APC or DHL. Tracking information will be provided at the time of order dispatch.

Is Free delivery available?
We offer free delivery for courier orders over £95 for UK Mainland postcodes. If your delivery address is not a UK Mainland address, and your order is over £95 we will discount your delivery charge by our standard charge for a UK mainland address