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Delivery Information

When can I expect my Order ?
Usually you can expect your order the next working day after dispatch but this will depend on where you live.

Please note
- Our Midday cut off time for same day dispatch
- Variations between delivery zones and types
- that delivery time frames are ESTIMATES

Delivery Types
To work out the weight of an order, we increase the actual weight of the goods by 20% to allow for the weight of additional packaging.

Orders over £50 will need to be sent by courier service, as it is much more reliable service and less likely to go missing.

To make smaller orders more affordable we use Royal Mail for lighter packages, and simply pass this charge on at cost.

A) Royal Mail - Large Letters < 750g / Fits within Royal Mail Large Letter dimensions

Delivery ZoneBasic RateXtra Weight CostsTime FrameDelivery Type
UK 1st Class£1.050.35 per 150g over 100g1 - 2 DaysRoyal Mail
UK 2nd Class£0.800.35 per 150g over 100g2 - 3 DaysRoyal Mail

B) Royal Mail - Parcels < 2kg / Total < £50

Delivery ZoneBasic RateXtra Weight CostsTime FrameDelivery Type
UK 1st Class£3.500.25 per 250g over 1000g1 - 2 DaysRoyal Mail
UK 2nd Class£1.950.80 per 875g over 250g2 - 3 DaysRoyal Mail
Europe£1.900.50 per 100g over 1g3 - 5 DaysRoyal Mail
Rest of World£1.950.75 per 100g over 1g5 - 10 DaysRoyal Mail

C) Courier Service - Over 2kgs / Glass and Gift Wrapped items / Total > £50

Please read the Delivery Info section below for delivery times and procedures.

Orders containing glass, fragile items or a giftwrapping service are automatically and compulsorily placed with this courier service.

Delivery ZoneBasic RateXtra Weight CostsTime FrameCourier
UK (excluding NI, Islands and Scottish Highlands)£6.500.00 per kg over 20kgNext Working DayAPC
UK - Channel Islands£19.5319.53 per 20kg over 20kg2 DaysAPC
UK - Isle of Wight£17.860.45 per kg over 20kgNext DayAPC
UK - Isles of Scilly£6.500.27 per kg over 20kg2 DaysAPC
UK - Northern Ireland£19.320.37 per kg over 20kg2 - 5 DaysAPC
UK - Scottish Highlands£19.870.27 per kg over 20kg2 DaysAPC
UK - Scottish Islands£19.870.27 per kg over 20kg2 - 5 DaysAPC
Austria£26.0426.04 per 20kg over 20kg5 DaysAPC
Belgium£19.5319.53 per 20kg over 20kg4 DaysAPC
Bulgaria£33.2033.20 per 20kg over 20kg7 DaysAPC
Croatia£33.2033.20 per 20kg over 20kg7 DaysAPC
Czech Republic£33.2033.20 per 20kg over 20kg7 DaysAPC
Denmark£28.6428.64 per 20kg over 20kg5 DaysAPC
Estonia£33.2033.20 per 20kg over 20kg8 DaysAPC
Finland£28.6428.64 per 20kg over 20kg7 - 8 DaysAPC
France£22.7922.79 per 20kg over 20kg4 - 5 DaysAPC
Germany£22.7922.79 per 20kg over 20kg4 - 5 DaysAPC
Greece£33.2033.20 per 20kg over 20kg7 - 8 DaysAPC
Hungary£33.2033.20 per 20kg over 20kg7 DaysAPC
Ireland (Republic of)£19.5319.53 per 20kg over 20kg4 DaysAPC
Italy£26.0426.04 per 20kg over 20kg6 - 7 DaysAPC
Latvia£33.2033.20 per 20kg over 20kg7 DaysAPC
Lithuania£33.2033.20 per 20kg over 20kg8 DaysAPC
Luxembourg£19.5319.53 per 20kg over 20kg4 DaysAPC
Netherlands£19.5319.53 per 20kg over 20kg4 DaysAPC
Norway£33.2033.20 per 20kg over 20kg7 DaysAPC
Poland£33.2033.20 per 20kg over 20kg7 DaysAPC
Portugal£26.0426.04 per 20kg over 20kg6 DaysAPC
Romania£33.2033.20 per 20kg over 20kg5 DaysAPC
Slovakia£33.2033.20 per 20kg over 20kg7 DaysAPC
Slovenia£33.2033.20 per 20kg over 20kg7 DaysAPC
Spain£26.0426.04 per 20kg over 20kg5 - 6 DaysAPC
Sweden£28.6428.64 per 20kg over 20kg6 - 7 DaysAPC
Switzerland£33.2033.20 per 20kg over 20kg5 DaysAPC

Customers should ensure they select the correct delivery zone when placing orders. SANZA reserve the right to charge the correct amount should customers select the incorrect delivery zone.

Next working day unavailable for certain UK Mainland postcodes

There are some areas within the UK that a next-working day service is not available. These include:
  • Northern Ireland
  • Channel Islands
  • Isles of Scilly
  • Areas classified by our courier as Scottish Highlands, Scottish Islands and other northern Scottish areas detailed below
AreaPostcodesEstimated Delivery Time
AberdeenAB39 to AB402 days
AberdeenAB46 to AB512 days
DundeeDD8 to DD92 days

Click here for a full list of UK post codes with service restrictions

How late can I place an order for dispatch today?
Orders placed before 12pm (midday) are packed and despatched the same day. Due to unprecedented demand during this pandemic, we may have to limit the number of orders dispatched per day.

We send our Royal Mail orders 1st Class. Delivery is usually 1-3 Days.

Despatched orders are scheduled to be delivered the following weekday (mon-fri) any time between 8am - 4pm.

Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore deliveries despatched on a Friday are not due to be delivered until the following Monday.

The time frames are an ESTIMATION only. PLEASE READ ON for more detail...

We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.

Royal Mail claim that in their 2013/14 financial year that 93.2% of 1st Class post arrived next working day. We know from experience that deliveries can sometimes take significantly longer and seem to drop out of circulation for days at a time. However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won't consider any remedial course until 10 Royal Mail delivery days (mon-sat) after despatch.

Courier Service Our main courier APC claim that over 99% of parcels are delivered to their next day schedule (UK Mainland). However, they can and do sometimes make mistakes and therefore again like Royal Mail we simply cannot guarantee deliveries will always be made on time.

Despatch Schedule. There is the odd occasion where we might run out of time to pack all orders or might have to close our day of despatch early. This is rare and may be the result of a promotion or when we have container to unload.

Customers purchase orders on the basis that despatch and delivery time frames provided are an estimation only and that SANZA will not compensate for deliveries outside the likely time frames.

Can I place an order for collection?
YES, customers are welcome to collect their orders from us, however because our Warehouse is not really set up for browsing products, we ask that customers place an order online first, and then call us on 0208 804 1458 to arrange a collection time. There is no option to remove delivery costs when placing an order, so we will manually remove the delivery charge from orders at the time of processing payment. If you would like to pay for your order with cash, please take the order through to the payment page, and then give us a call to inform of us of the order you would like to collect.

Why do you only offer a dispatch date?
We offer a dispatch date, rather than a delivery date because although we do use a next day delivery service for the UK mainland, we can not absolutely gaurantee it will be delivered the next day, due to circumstances beyond our control. e.g. bad weather or the customer not being home to receive the parcel.

What happens if my Courier order doesn't turn up?
At the time of despatch (usually 5pm), Customers are emailed a courier reference number, a website address for tracking and a customer service telephone number. This allows you to track progress of your parcel.

If you are experiencing problems with a courier delivery, please contact the courier first as they are the ones who will have the package and should be able to provide the best information. Likewise customers are better at relaying directions for lost drivers and premises descriptions.

If you still have any difficulties, please contact us immediately on 0208 804 1458 so we can attempt to rectify the situation. Remember the sooner we know about any problem, the more likely we can solve it. For insurance purposes any problems must be reported within 7 days of despatch.

What happens if my Royal Mail order doesn't turn up?
If your package has not arrived and no collection card has been received, please check with your local sorting office to see if there are any undelivered packages for the relevant address.

If, after 3 weeks any packages remain undelivered they will be returned to us. In this case we will contact you and arrange for the package to be sent out again.

Please note that any order going outside of the UK is placed at the buyer's own risk, as we are not liable to claim back anything that is lost or delayed by foreign postal services.
Please note that we have no tracking on our Royal Mail orders, and cannot guarantee delivery within a certain time frame.

What couriers do you use?
All our courier UK Mainland orders are shipped using APC or a local agent. Overseas parcels will be delivered by DHL or local agent. Tracking information will be provided at the time of order dispatch.