Terms & ConditionsTime Frames
Orders placed before 12pm (midday) are packed and despatched the same day.Overdue or Missing Parcels
We send our Royal Mail orders 1st Class. Delivery is usually 1-3 Days.
If your package has not arrived and no collection card has been received, please check with your local sorting office to see if there are any undelivered packages for the relevant address.Returns Policy
If, after 3 weeks any packages remain undelivered they will be returned to us. In this case we will contact you and arrange for the package to be sent out again.
All problems must be reported to us within 7 days of despatch.
Customers have the right to cancel their order seven working days from the day after that on which the goods are received. This applies to non perishable good only. It is the customer responsibility to 'restore' goods to us, therefore should we have to collect the goods ourselves then a courier fee will be deducted from any refunds (please be aware a collection fee costs more then our standard delivery fee, we are just passing this cost on).Cancellations
We will consider any reasonable request after the seven day notice period.
If you wish to cancel your order please contact us as soon as possible on 0208 804 1458, we may still have to charge courier costs should cancellation not preceed order dispatch.'Best Before Date' Policy
As most of our goods can take up to 2 months to arrive from the other side of the globe we sometimes have issues with best before dates. Please note that Best Before dates are simply a manufacturers indication of when a product tastes at its best, after which the taste and texture may be affected (although manufacturers are very cautious and sometimes bring dates forward for commercial reasons). Best before dates should not to be confused with 'Use By' dates which are set with health risks in mind.Tax Charges
We aim to display the date for any product within 14 days of its best before date. If you wish to know the dates for any products where the date is not displayed please give us a call on 0208 804 1458, we appreciate that you are unable to inspect the products and would rather you do this then be disappointed after receiving your goods.
20% VAT is included on items that incur VAT.Credit Card Security
Customers outside the EU are eligible for VAT exemption. Such circumstances require proof of export and as such will require additional documentation to be prepared, completed and returned to us in order to process a refund. PLEASE NOTE we require notice in advance of dispatch from any customers wishing a refund of VAT and that a £10 administration charge will apply.
There have been no security breaches using our shopping system over the Internet. We use a specialised third party organistation Protx to process our transactions, as such we do not view or hold your Credit Card details in our database.Reaching Us
If you need to reach us, please email us at
, alternatively, you can call on 0208 804 1458.
SANZA does not disclose buyers' information to third parties.
We email our customers every two weeks or so, with any relevant news, specials and Happy Hours. If you do not wish to receive this newsletter, there will be an unsubscribe link at the bottom of the newsletter which will remove you from any future mailing.