InformationMaking a Purchase
Making a purchase could not be easier. Just browse our Menu, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on the Checkout Button and you will be asked for a few details that we need to complete your order.Shop Information
We accept Visa, Mastercard, Eurocard, Delate, Solo and Maestro. You may send your credit card information over the Internet, by phoning us or alternatively you may choose to send payment by cheque.Shopping Vouchers
When you shop with SANZA you will be entitled to loyalty vouchers worth 5% of your shopping total. When customers shop as a member the vouchers are automatically generated and attributed to your account directly after payment.Delivery Price Structure
Please note there are a small number of items (e.g. Ticket Sales and Delivery Costs) that do not generate vouchers. All food and drink items DO.
Vouchers are only redeemable against the value of the shop only and not Delivery costs. You must be logged in as a member when you do your shopping to receive your vouchers.
To work out the weight of an order, we add 100 grams for the minimum box size and increase the actual weight of the goods by 20% to allow for the weight of additional packaging.A) Royal Mail - Parcels < 2kg
To make smaller orders more affordable we use Royal Mail for lighter packages, and simply pass this charge on at cost.
|Delivery Zone||Basic Rate||Xtra Weight Costs||Time Frame||Delivery Type|
|UK 1st Class||£3.26||0.0117 per 10g over 1000g||1-4 Days||Royal Mail|
|Europe ||£1.67||0.0535 per 10g over 1g||3-5 Days||Royal Mail|
|Rest of World||£1.42||0.0659 per 10g over 1g||5-10 Days||Royal Mail|
Unfortunately we no longer offer Royal Mail 2nd class service as we found unacceptable delays with this option.B) Courier Service - Over 2kgs / Glass and Gift Wrapped items
Please read the Delivery Info section below for delivery times and procedures.
Orders containing glass, fragile items or a giftwrapping service are automatically and compulsorily placed with this courier service.
|Delivery Zone||Basic Rate||Xtra Weight Costs||Time Frame||Courier|
|UK Mainland||£6.48||0.00 per kg over 20kg||Next Working Day||APC|
|UK - Channel Islands||£19.35||19.35 per 20kg over 20kg||2 Days||APC|
|UK - Isle of Wight||£17.70||0.45 per kg over 20kg||Next Day||APC|
|UK - Isles of Scilly||£6.48||0.27 per kg over 20kg||2 Days||APC|
|UK - Northern Ireland||£19.14||0.37 per kg over 20kg||2 - 5 Days||APC|
|UK - Scottish Highlands||£19.69||0.27 per kg over 20kg||2 Days||APC|
|UK - Scottish Islands||£19.69||0.27 per kg over 20kg||2 - 5 Days||APC|
|Austria||£25.80||25.80 per 20kg over 20kg||5 Days||APC|
|Belgium||£19.35||19.35 per 20kg over 20kg||4 Days||APC|
|Bulgaria||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Croatia||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Czech Republic||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Denmark||£28.38||28.38 per 20kg over 20kg||5 Days||APC|
|Estonia||£32.90||32.90 per 20kg over 20kg||8 Days||APC|
|Finland||£28.38||28.38 per 20kg over 20kg||7 - 8 Days||APC|
|France||£22.58||22.58 per 20kg over 20kg||4 - 5 Days||APC|
|Germany||£22.58||22.58 per 20kg over 20kg||4 - 5 Days||APC|
|Greece||£32.90||32.90 per 20kg over 20kg||7 - 8 Days||APC|
|Hungary||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Ireland (Republic of)||£19.35||19.35 per 20kg over 20kg||4 Days||APC|
|Italy||£25.80||25.80 per 20kg over 20kg||6 - 7 Days||APC|
|Latvia||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Lithunia||£32.90||32.90 per 20kg over 20kg||8 Days||APC|
|Luxembourg||£19.35||19.35 per 20kg over 20kg||4 Days||APC|
|Netherlands||£19.35||19.35 per 20kg over 20kg||4 Days||APC|
|Norway||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Poland||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Portugal||£25.80||25.80 per 20kg over 20kg||6 Days||APC|
|Slovakia||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Slovenia||£32.90||32.90 per 20kg over 20kg||7 Days||APC|
|Spain||£25.80||25.80 per 20kg over 20kg||5 - 6 Days||APC|
|Sweden||£28.38||28.38 per 20kg over 20kg||6 - 7 Days||APC|
|Switzerland||£32.90||32.90 per 20kg over 20kg||5 Days||APC|
Customers should ensure they select the correct delivery zone when placing orders. SANZA reserve the right to charge the correct amount should customers select the incorrect delivery zone.Next working day unavailable for certain UK Mainland postcodes
There are some areas within the UK Mainland that a next-working day service is not available. Please see the table below.
|Area||Postcodes||Estimated Delivery Time|
|Aberdeen||AB39 to AB40||2 days|
|Aberdeen||AB46 to AB51||2 days|
|Dundee||DD8 to DD9||2 days|
International deliveries may be subject to intervention by local customs authorities in destination countries which may incur duties and cause delays. Any import duties imposed are the customers responsibility for payment.UK Postal Zones
We only dispatch orders by courier to the countries in the above table, and only dispatch orders by Royal Mail to the countries below.
UK Mainland, Isle of Man/Wight/Scily, Scottish Isles, Channel Islands and Northern IslandEurope Postal Zones
Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands, Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City StateRest of the World
Australia, New Zealand and CanadaCountries we are unable to post to
Unfortunately due to too many parcels not reaching customers we have had to remove some Rest of World destinations from our list.Scottish Highlands and Islands Post Codes
Regrettably our courier charges quite a bit extra for services to some parts of the Scottish Highlands and Scottish Islands. As with all our delivery charges these are passed on at cost.Service Restrictions
For delivery costs purposes the following post codes are classified as Scottish Highlands
AB37 - 38 and 41 - 45 and 51 - 56
FK19 - 21
IV1 - 28 and 30 - 37 and 40 and 54 and 63
KW1 - 3 and 5 - 14
PA21 - 40
PH 15 - 26 and 30 - 41 and 49 and 50
For delivery costs purposes the following post codes are classified as Scottish Islands
HS1 - 9
IV41 - 49 and 51 - 53 and 55 - 56
KA27 - 28
KW15 - 17
PA20 and 40 - 49 and 60 - 78
PH42 - 44
ZE1 - 3
The following postcodes have service restrictions on them, and they will be delivered between 2 - 5 daysTime Frames
AB10 - 56
BT18 - 94
DD6 - 11
DG1 - 16
DN21 - 22
DT1 - 11
FK8 - 21
GY1 - 9
ZE1 - 3
LL35 - 78
PA20 - 78
PH1 - 44
HS1 - 9
IM1 - 99
IV1 - 56
KA3 - 30
KW1 - 17
KY8 - 16
LA8 - 23
LD3 - 6
PO30 - 41
SY4 - 25
TD1 - 15
WR6 - 15
Orders placed before 12pm (midday) are packed and despatched the same day.Courier - Signature Required Service
We send our Royal Mail orders 1st Class. Delivery is usually 1-3 Days.
Despatched orders are scheduled to be delivered the following weekday (mon-fri) any time between 8am - 4pm.
Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore deliveries despatched on a Friday are not due to be delivered until the following Monday.
The time frames are an ESTIMATION only. PLEASE READ ON for more detail...
We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.
Royal Mail claim that in their 2013/14 financial year that 93.2% of 1st Class post arrived next working day. We know from experience that deliveries can sometimes take significantly longer and seem to drop out of circulation for days at a time. However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won't consider any remedial course until 10 Royal Mail delivery days (mon-sat) after despatch.
Courier Service Our main courier APC claim that over 99% of parcels are delivered to their next day schedule (UK Mainland). However, they can and do sometimes make mistakes and therefore again like Royal Mail we simply cannot guarantee deliveries will always be made on time.
Despatch Schedule. There is the odd occasion where we might run out of time to pack all orders or might have to close our day of despatch early. This is rare and may be the result of a promotion or when we have container to unload.
Customers purchase orders on the basis that despatch and delivery time frames provided are an estimation only and that SANZA will not compensate for deliveries outside the likely time frames.
If you choose our 'Signature Required', there MUST be someone at the delivery premises to receive and sign for the parcel, the courier will not leave it otherwise.Courier - No Signature Required
Should no one be present to sign for a parcel a card will be left (assuming this is possible). Customers must then make immediate arrangements with the courier for redelivery or collection. Customers have ONE further redelivery attempt available to them, after which fees of £6.23 per redelivery attempt may be levied.
If Customer arrangements haven't been made for redelivery or collection within 3 days then parcels are automatically returned to us. In such instances, an additional fee of £14.82 may be charged to the cardholder.
You will be notified in your dispatch email, which courier your parcel will be delivered by.
If it is APC, and no one is available to sign for it, the parcel will be returned to the nearest APC depot.
If it is ParcelForce, and no one is available to sign for it, the parcel will be returned to the nearest Royal Mail Post Office.
RECOMMENDED. We allow customers the option to provide the courier driver instructions to leave parcels in a safe place should no one be at the delivery premises to sign for it. Customers should specify a place to leave the parcel or choose a neighbor, these instructions appear on the label as part of a special instructions section, so wording should actually instruct the driver to leave the parcel. Do not use this service if you do not wish to take responsibility for leaving it unattended.Breakages
Despite our very best efforts at packing goods carefully with insulation materials, couriers can on occasion damage goods.Alcohol - Age Restriction
We ask that customers take receipt of their goods and notify us of the nature of the damages so we can take appropriate remedial action. In this instance we will refund the value of broken contents or organise replacements.
Likewise customers that receive unsigned parcels left safe by the courier with broken contents will be offered a refund to the value of the broken contents.
Please call SANZA Shop immediately to inform us of any breakages.
In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order containing alcohol you are confirming that you are 18 or over.Refrigerated Items
We store Boerewors, Koeksisters and Pies frozen and with the use of special gel packs are guaranteed to stay fresh for 30 hours. For this reason we do not send any Boerewors or Pies on a Friday and are unable to send to international or 2 day destinations.Overdue or Missing Parcels - Courier
To ensure the products are received in the best condition possible, please make sure someone is able to sign and collect parcel on the first delivery attempt.
At the time of despatch (usually 5pm), Customers are emailed a courier reference number, a website address for tracking and a customer service telephone number. This allows you to track progress of your parcel.Overdue or Missing Parcels - Royal Mail
If you are experiencing problems with a courier delivery, please contact the courier first as they are the ones who will have the package and should be able to provide the best information. Likewise customers are better at relaying directions for lost drivers and premises descriptions.
If you still have any difficulties, please contact us immediately on 0208 804 1458 so we can attempt to rectify the situation. Remember – the sooner we know about any problem, the more likely we can solve it. For insurance purposes any problems must be reported within 7 days of despatch.
If your package has not arrived and no collection card has been received, please check with your local sorting office to see if there are any undelivered packages for the relevant address (we really do have a lot of cases where a card apparently hasn't been left but have parcels have been returned marked as uncalled for)Cancellations
The vast majority of deliveries outside the estimated time frames do eventually get delivered or returned to us. For this reason, we will not take action unless a delivery remains missing for 10 Royal Mail delivery days (mon-sat).
Customers that choose to specify a place to leave parcels, do so entirely at their own risk.
Please note that any orders going to outside the UK is placed at the buyer's own risk, as we are not liable to claim back anything that is lost or delayed by foreign postal services.
If you wish to cancel your order please contact us as soon as possible on 0208 804 1458, we may still have to charge delivery costs should cancellation not preceed order dispatch.'Best Before Date' Policy
Customers have the right to cancel and return their order up to fourteen working days from the day after that on which the goods are received. This applies to non perishable goods only. It is the customer responsibility to 'restore' goods to us, therefore should we have to collect the goods ourselves then a courier fee will be deducted from any refunds (please be aware a collection fee costs more then our standard delivery fee, we are just passing this cost on).
We will consider any reasonable request after the fourteen day notice period.
As most of our goods can take up to 2 months to arrive from the other side of the world we sometimes have issues with best before dates. Please note that Best Before dates are simply a manufacturers indication of when a product tastes at its best, after which the taste and texture may be affected (although manufacturers are very cautious and sometimes bring dates forward for commercial reasons). Best before dates should not to be confused with 'Use By' dates which are set with health risks in mind.Tax Charges
We aim to display the date for any product within 14 days of its best before date. If you wish to know the dates for any products where the date is not displayed please give us a call on 0208 804 1458, we appreciate that you are unable to inspect the products and would rather you do this then be disappointed after receiving your goods.
20% VAT is included on items that incur VAT.Credit Card Security
Customers outside the EU are eligible for VAT exemption. Such circumstances require proof of export and as such will require additional documentation to be prepared, completed and returned to us in order to process a refund. PLEASE NOTE we require notice in advance of dispatch from any customers wishing a refund of VAT and that a £10 administration charge will apply.
There have been no security breaches using our shopping system over the Internet. We use a specialised third party organistation Protx to process our transactions, as such we do not view or hold your Credit Card details in our database.Reaching Us
If you need to reach us, please email us at
, alternatively, you can call on 0208 804 1458.
SANZA does not disclose buyers' information to third parties.
We email our customers every two weeks or so, with any relevant news, specials and Happy Hours. If you do not wish to receive this newsletter, there will be an unsubscribe link at the bottom of the newsletter which will remove you from any future mailing.