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| Shop and Delivery Information |
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The SANZA Shop is completely dedicated in bringing you the very best shopping experience. If you have any suggestions or comments please email us at contact@sanza.co.uk.
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| Making a Purchase |
Making a purchase could not be easier. Just browse our Menu, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on the Checkout Button and you will be asked for a few details that we need to be able to satisfy the order.
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| Shop Information |
We accept Visa, Mastercard, American Express, Eurocard, Delate, Solo and Maestro. You may send your credit card information over the Internet, by phoning us or alternatively you may choose to send payment by cheque.
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| Shopping Vouchers |
When you shop with SANZA you will receive vouchers worth 5% of your shopping total. When customers shop as a member the vouchers are automatically generated and attributed to your account directly after payment.
Earn potentially hundreds of pounds worth of vouchers by using the services of our Affiliate Companies. Click here to find out more.
Please note there are a small number of items (e.g. SANZA Sports team fees) that do not generate vouchers. All food and drink items DO.
Vouchers are only redeemable against the value of the shop only and not Delivery costs. You must be logged in as a member when you do your shopping to receive your vouchers.
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| Delivery Price Structure |
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To work out the weight of an order, we add 100 grams for the minimum box size and increase the actual weight of the goods by 20% to allow for the weight of additional packaging.
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A) Royal Mail - Parcels < 2kg
To make smaller orders more affordable we use Royal Mail for lighter packages, and simply pass this charge on at cost.
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| Delivery Zone | Basic Rate | Xtra Weight Costs | Time Frame | Delivery Type | | UK 1st Class | £1.12 | 0.015 per 10g over 100g | 1-2 Days | Royal Mail | | Europe | £0.90 | 0.025 per 10g over 1g | 2-5 Days | Royal Mail | | Rest of World | £0.30 | 0.0766 per 10g over 1g | 5-10 Days | Royal Mail |
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Unfortunately due to the current unreliability with Royal Mail 2nd class service we have had to remove this option. |
B) Next Courier Service - Over 2kgs / Glass and Gift Wrapped items
Please read the Delivery Info section below for delivery times and procedures.
Orders containing glass, fragile items or a giftwrapping service are automatically and compulsorily placed with
this courier service.
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| Delivery Zone | Basic Rate | Xtra Weight Costs | Time Frame | Courier | | UK Mainland | £5.95 | 0.00 per kg over 20kg | Next Day | Interlink | | UK - Channel Islands | £21.72 | 0.89 per kg over 20kg | 2 Days | Interlink | | UK - Isle of Man | £21.72 | 0.89 per kg over 20kg | 2 Days | Interlink | | UK - Isle of Wight | £21.72 | 0.89 per kg over 20kg | Next Day | Interlink | | UK - Isles of Scilly | £21.72 | 0.89 per kg over 20kg | 2 Day Service | Interlink | | UK - Northern Ireland | £21.72 | 0.89 per kg over 20kg | 2 Days | Interlink | | UK - Scottish Highlands | £12.07 | 0.00 per kg over 20kg | 2 Days | Interlink | | UK - Scottish Islands | £21.72 | 0.89 per kg over 20kg | 2 Days | Interlink | | Austria | £19.31 | £19.31 per box (max 30kg) | 3 Days | Interlink / DPD | | Belgium | £16.90 | £16.90 per box (max 30kg) | 2 Days | Interlink / DPD | | Bulgaria | £61.55 | £61.55 per box (max 30kg) | 6 - 7 Days | Interlink / DPD | | Croatia | £53.23 | £53.23 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | Czech Republic | £21.72 | £21.72 per box (max 30kg) | 3 - 4 Days | Interlink / DPD | | Denmark | £19.31 | £19.31 per box (max 30kg) | 3 Days | Interlink / DPD | | Estonia | £26.55 | £26.55 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | Finland | £26.55 | £26.55 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | France | £16.90 | £16.90 per box (max 30kg) | 2 Days | Interlink / DPD | | Germany | £16.90 | £16.90 per box (max 30kg) | 2 Days | Interlink / DPD | | Greece | £36.21 | £36.21 per box (max 30kg) | 8 Days | Interlink / DPD | | Hungary | £26.55 | £26.55 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | Iceland | £56.11 | £56.11 per box (max 30kg) | 8 Days | Interlink / DPD | | Ireland (Republic of) | £16.90 | 16.90 per kg over 30kg | 2 Days | Interlink / DPD | | Italy | £21.72 | £21.72 per box (max 30kg) | 3 - 4 Days | Interlink / DPD | | Latvia | £26.55 | £26.55 per box (max 30kg) | 6 Days | Interlink / DPD | | Lithunia | £26.55 | £26.55 per box (max 30kg) | 6 Days | Interlink / DPD | | Luxembourg | £16.90 | £16.90 per box (max 30kg) | 2 Days | Interlink / DPD | | Netherlands | £16.90 | £16.90 per box (max 30kg) | 2 Days | Interlink / DPD | | Norway | £47.81 | £47.81 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | Poland | £26.55 | £26.55 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | Portugal | £26.55 | £26.55 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | Slovakia | £21.72 | £21.72 per box (max 30kg) | 3 - 4 Days | Interlink / DPD | | Slovenia | £26.55 | £26.55 per box (max 30kg) | 6 Days | Interlink / DPD | | Spain | £21.72 | £21.72 per box (max 30kg) | 3 - 4 Days | Interlink / DPD | | Sweden | £26.55 | £26.55 per box (max 30kg) | 4 - 5 Days | Interlink / DPD | | Switzerland | £41.59 | £41.59 per box (max 30kg) | 3 Days | Interlink / DPD | | Tunisia | £36.21 | £36.21 per box (max 30kg) | 6 - 7 Days | Interlink / DPD |
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Customers should ensure they select the correct delivery zone when placing orders. SANZA reserve the right to charge the correct amount should customers select the incorrect delivery zone.
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International
Prices displayed are for ONE box only. If we are unable to pack your goods in a single box
under 30kg then additional charges will likely apply. We will contact you to advise of any additional charges.
International deliveries may be subject to intervention by local customs authorities in destination countries which may incur duties and cause delays. Any import duties imposed are the customers responsibility for payment.
Unfortunately our couier company prohibit us from sending alcohol products to any Air Freight destinations e.g. USA. Due to the awkward nature of Swiss authorites our couier will also not permit any alcohol to be sent to this destination.
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UK Postal Zones UK Mainland, Isle of Man/Wight/Scily, Scottish Isles, Channel Islands and Northern Island
Europe Postal Zones Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU),
Montenegro, Netherlands, Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State
Rest of the World All other countries not listed under Europe
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Scottish Highlands Post Codes
Unfortunately our courier have just increased the services to some parts of the Scottish Highlands. As with all our delivery charges these are passed on at cost. For delivery costs purposes the following post codes are classified as Scottish Highlands
FK17 - 21
IV 0 - 29 and 33 - 99
PH 17 - 32 and 34 - 48
Service to the following Scottish Highlands postcodes is a 2 day service.
AB31 - AB56
FK20
G83
IV1 - IV63
KA27 - KA28
KW1 - KW17
PA21 - PA77
PH19 - PH50
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Time Frames
Orders placed before 12pm (midday) are packed and despatched the same day.
ROYAL MAIL
We send our Royal Mail orders second class. Delivery usually takes between 2 and 3 Days.
COURIER
Despatched orders are scheduled to be delivered the following weekday (mon-fri) any time between 8am - 4pm.
Deliveries are made on Weekdays only (no Weekends). Therefore deliveries despatched on a Friday are not due to be delivered until the following Monday.
Courier delivered orders can normally be expected within 24 hours of despatch for UK Mainland deliveries. Whilst almost all deliveries meet the next day time frame, Couriers can and do
sometimes make mistakes. Therefore, we can not guarantee deliveries will always be made to schedule.
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COURIER
Signature Required Service
If you choose our 'Signature Required', there MUST be someone at the delivery premises to receive and sign for the parcel, the courier will not leave it otherwise.
Should no one be present to sign for a parcel a card will be left (if possible). Customers must then make immediate arrangements with the courier for redelivery or collection. Customers have ONE further redelivery attempt available to them, after which fees of £6.23 per redelivery attempt may be levied.
If Customer arrangements haven't been made for redelivery or collection within 3 days then parcels are automatically returned to the sender. In such instances, an additional fee of £14.82 may be charged to the cardholder.
No Signature Required
RECOMMENDED. We allow customers the option to provide the courier driver instructions to leave parcels in a safe place should no one be at the delivery premises to sign for it. Customers should specify a place to leave the parcel or choose a neighbor, these instructions appear on the label as part of a special instructions section, so wording should actually instruct the driver to leave the parcel. Do not use this service if you do not wish to take responsibility for leaving it unattended.
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Breakages
Despite our very best efforts at packing goods carefully with insulation materials, couriers can on occasion damage goods.
We ask that customers take receipt of their goods and notify us of the nature of the damages so we can take appropriate remedial action. In this instance we will refund the value of broken contents or organise replacements.
Likewise customers that receive unsigned parcels left safe by the courier with broken contents will be offered a refund to the value of the broken contents.
Please call SANZA Shop immediately to inform us of any breakages.
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Refegerated Items
We store Boerewors and Pies frozen and with the use of special gel packs are guaranteed to stay fresh for 30 hours. For this reason we do not send any Boerewors on a Friday and are unable to send to international or 2 day destinations.
To ensure the products are received in the best condition possible, please make sure someone is able to sign and collect parcel on the first delivery attempt.
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Overdue or Missing Parcels
COURIER
At the time of despatch (usually 5pm), Customers are emailed a courier reference number, a website address for tracking and a customer service telephone number. This allows you to track progress of your parcel.
If you are experiencing problems with a courier delivery, please contact the courier first as they are the ones who will have the package and should be able to provide the best information. Likewise customers are better at relaying directions for lost drivers and premises descriptions.
If you still have any difficulties, please contact us immediately on 020 8367-4983 so we can attempt to rectify the situation. Remember – the sooner we know about any problem, the more likely we can solve it. For insurance purposes any problems must be reported within 7 days of despatch.
ROYAL MAIL
If your package has not arrived and no collection card has been received, please check with your local sorting office to see if there are any undelivered packages for the relevant address.
If, after 3 weeks any packages remain undelivered they will be returned to us. In this case we will contact you and arrange for the package to be sent out again.
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| Returns Policy |
Customers have the right to cancel their order seven working days from the day after that on which the goods are received. This applies to non perishable good only. It is the customer responsibility to 'restore' goods to us,
therefore should we have to collect the goods ourselves then a courier fee will be deducted from any refunds (please be aware a collection fee costs more then our standard delivery fee, we are just passing this cost on).
We will consider any reasonable request after the seven day notice period.
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| Cancellations |
If you wish to cancel your order please contact us as soon as possible on 020 8367-4983, we may still have to charge courier costs should cancellation not preceed order dispatch.
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| 'Best Before Date' Policy |
As most of our goods can take up to 2 months to arrive from the other side of the globe we sometimes have issues with best before dates. Please note that Best Before dates are simply a manufacturers indication of when a product tastes at its best, after which the taste and texture may be affected (although manufacturers are very cautious and sometimes bring dates forward for commercial reasons). Best before dates should not to be confused with 'Use By' dates which are set with health risks in mind.
We aim to display the date for any product within 14 days of its best before date. If you wish to know the dates for any products where the date is not displayed please give us a call on 020 8367-4983, we appreciate that you are unable to inspect the products and would rather you do this then be disappointed after receiving your goods.
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| Tax Charges |
15% VAT is included on items that incur VAT.
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| Credit Card Security |
There have been no security breaches using our shopping system over the Internet. We use a specialised third party organistation Protx to process our transactions, as such we do not view or hold your Credit Card details in our database.
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| Reaching Us |
If you need to reach us, please email us at contact@sanza.co.uk, alternatively, you can call on 020 8367-4983.
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| Privacy Policy |
SANZA does not disclose buyers' information to third parties.
We email our customers every two weeks or so, with any relevant news, specials and Happy Hours. If you do not wish to receive this newsletter, there will be an unsubscribe link at the bottom of the newsletter which will remove you from any future mailing.
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| Shopping Basket |
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Basket
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